Refund & Cancellation Policy

This policy explains how refunds and cancellations work for online orders.

Note: Refunds apply only to pre-paid orders that meet the conditions below.

Refunds

Refunds apply only to pre-paid orders canceled within the permitted window (see Cancellations).
Approved refunds are issued to the original payment method within 7–10 business days.
Delivery or service charges are non-refundable.

Cancel within 5 minutes of placing the order for a full refund.

After 5 minutes but before confirmation, a 50% cancellation fee may apply.

Orders in transit can’t be canceled. You may refuse delivery for a refund of the food value (delivery fee excluded).

Via the app: open My Orders and select the order to cancel (if eligible).
Email: cancellations@udupihotel.in within the permitted window.
Third-party delivery partners may have separate cancellation windows and fees—refer to the partner’s policy.

Refund timelines depend on your bank or payment provider. We’ll email you once we process a refund.